Manager Tools User's Guide.

Welcome to our Manager Tools platform! With this guideline, you’ll be able to effectively leverage our Manager Tools and identify the best times to apply each of the various options and customizations. Should you encounter any doubts or queries, our Support Team is readily available to provide assistance. Don't hesitate to get in touch with them.

Player, Profiles and Limits

The customization options available for players are comprehensive, including limits based on sport and market, restrictions on duplicate wagers, market blocking, and price odd range definitions. We provide all these features and beyond. Want to explore further? Let’s begin!

Player, Profiles and Limits

Glossary: Introduction to Core Concepts.

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Agent:

Refers to the owner of a group of gamblers

Allow circles exemption:

Users can enable or disable the Circle status of an event by profile or player through this setting (Circle event: Refers to special limits applied for a specific period of time)

By enabling or disabling the exemption, the user determines whether the profile or player will be subject to, or excluded from, the Circle-specific limits applied to that event.

Allow leverage:

When the branch is configured to allow If Bets, this option determines whether the feature is enabled or disabled at the profile level.

Automatically block suspected bots:

Through this option, users can block accounts identified by the software as possibly operated by 'bots'

Block Bet Builder:

Bet Builder: Refers to a feature that allows customers to create a customized, multi-selection bet within a single event

Option to limit a profile and/or player from having access to the 'Bet Builder' wagering tab

Block cash-outs:

This setting disables the 'Early Cashout' functionality for the account and/or profile.

When enabled, the players who are part of the specific profile, will not be able to withdraw or settle a wager before the event has concluded.

Block lines for not started events:

Option to limit events that can be bet on but have not started.

Block lines for events at halftime:

Option to limit bets during half time periods.

Block Time Before Final:

Option to set the amount of time (in seconds) the event needs to be offered. The block applies in seconds before the end of the event.

Block Until (sec)

This setting blocks access to a specific event for a defined period of time, measured in seconds.

Once configured, the event will remain blocked until the specified number of seconds has elapsed. After the defined time period passes, the restriction is automatically lifted.

Delay (sec)*: 

The seconds that impact the time a bet is processed to generate a ticket number.

Event Limit*:

Limit that impacts the entire event, markets and periods.

Enable parlays:

Section to enable or disable Parlays.

Group Details:

Appendix where limits can be established by Sport, by League, by Event and by market in combination or limited to all periods.

Include graded wagers when enforcing limits:

Option to include settled bets within the limit's application process.

Market:

List of markets offered. This can also be sorted combining sport + market.

Max Time Until Score:

Seconds posted to sort if a score was placed within that period of time from the time the wager was processed.

Max bet straight *:

Maximum allowed to place a bet.

Max allowed win by event *:

Maximum allowed that the bettor could win per event. (Sum of all bets placed on the same event)

Max allowed win by bet *:

Maximum allowed that the bettor could win per bet placed.

Max allowed by wager type *:

Defines the maximum amount that can be placed per individual wager type within an event. When multiple wagers of the same type are placed, their combined total cannot exceed the limit assigned to that wager type. However, when combining different wager types, the total wagered amount can reach up to the overall event limit.

Example:
If the Wager Type limit is set to 125, a user can place up to four wagers of the same type for a combined total of 500 event limit.
If the user combines different wager types, the total amount wagered can go up to the event’s maximum limit, as each type is treated independently.

Max allowed parlay odds:

Maximum amount of prices in the play of Parlay 

Max allowed odds:

Maximum amount of prices in which a bet can be placed.

Max bet parlay:

Maximum allowed to make a play of Parlay.

Max allowed parlay win by event:

Maximum Allowed Winnings per Event (applied to Parlay selections). This means the winning limit applies to each individual selection within the parlay, not to the total winnings of the entire play.

Max Figure:

Feature Description
The Max Figure setting defines the maximum numerical value displayed for any market spread or total.  When configured, only figures within the defined range will be visible to users.

Example
If the Max Figure is set to 4, only values between +4 and -4 will be displayed. Any figure outside this range will be excluded from the betting platform for the specific player, customer, or agent profile

Max Open Parlay Size:

Maximum amount of spots in an Open Parlay

Min bet straight *:

Minimum allowed to place a bet.

Min Wager:

Option to sort wagers from up the amount (based on the true amount) typed.

Min allowed odds:

Minimum amount of prices in which a bet can be placed.

Min bet parlay:

Minimum allowed to make a play of Parlay.

Parlay Premiums:

Parlays Premium configuration. (Parlay Premium is a category where an extra profit percentage is applied to the customer)

Player:

Refers to what is commonly known as a Client Account, Customer's Account Number, or Gambler's Account.

Player Notes:

Users can manually add text.

Player ID:

Refers to what is commonly known as a Client Account, Customer's Account Number, or Gambler's Account.

Profile Name:

Name of the specific Profile.

Profile Kind:

Profile Type, either Agent Profile (Agent), Player Profile (Player) or Custom Profile (Custom)

Registration Date:

Date when the gambler logged into our platform (betting site)

State:

State of the account being active or blocked.

Sport:

List of sports offered.

User ID:

Manager Tool's ID of the gambler's account

Use risk rather than volume when enforcing limits:

Option to strengthen limits based on amount of risk.

Block Asian Handicap:

Yes or No setting to restrict users from wagering on Asian Handicaps.

Vigorish:

Appendix where you can establish different odds commissions. It can be established by Sport, by League, by Event and by market in combination or limited to all periods.

Wager cool-off seconds *:

Number of seconds that a bet must bet if you want to do it for the maximum amount allowed more than once (conditions: maximum amount per bet + 'type of bet')

Block Time Before Final:

Set 'x' number of seconds to automatically disable all across sports, by sport or event.

Player, Profiles and Limits

How to create Profiles

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Follow these steps to create and configure a new profile in the system:

1. Access the Player Section
Click on the 'Players' option from the main menu.

2. Initiate Profile Creation
Click 'Add New Profile +' to begin the creation process.

3. Configure the Profile Settings
Modify all available tabs based on your specific configuration needs or preferences.
Each tab represents a different set of parameters that can be tailored to match the intended limits or rules.


Creating a profile for a specific player:

  1. Use the search function to find the player’s account.

  2. Open the Player Profile field.

  3. Save the changes.

    Note: When assigning a Custom Profile to a customer who was previously under an Agent or Line Type Profile, ensure that “Freeze Group” is selected to block automatic reassignment to the original profile.


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Player, Profiles and Limits

Global Blocking

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1. Blocked Sports:

  • To block a specific sport, navigate to the Blocked Sports tab.
  • Click inside the empty field within this section. A dropdown menu displaying all available sports will appear.
  • Select the sport that needs to be blocked, and click the plus sign.
  • After adding the required sport to the Blocked Sports section, locate the Save button within the Free Bet profile.  Click Save to ensure the configuration is properly stored and applied.

2. Blocked Leagues:

3. Blocked events:

4. Blocked markets:



Other inputs:

To block all sports except Major Leagues:

  1. Navigate to the 'Block Sports, Leagues, Events, and Markets' section.

  2. Click on the three dots located to the right of the title.

  3. Select the option 'Show Only Major Leagues' from the dropdown menu.

  4. The system will automatically block all other sports, leaving only Major Leagues available.

  5. Important: After making any changes, always click 'Save' to apply the updates.

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Hot Keys!!

Need to block all ITF Leagues?  Select the following in the Leagues tab: 

ITF Men
ITF Women
ITF Men Doubles
ITF Women Doubles

Player, Profiles and Limits

How to set detailed limits: Show Profile Details

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This section allows the user to select a sport (or all sports), a league, or a specific event where profile exceptions can be applied

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Example: Setting Exceptions by League

The following steps apply whether selecting a Sport, League, or Event:

  1. Select the League:
    In this example, the user selects the 'International Pan Continental' Curling League.

  2. View the Selection:
    After selecting the League, the display will show the corresponding Sport to which the League belongs.

  3. Understanding the Layout:
    Once the League is selected, a table will appear displaying rows and columns:

    • Columns: Represent the basic market categories.

    • Rows: Represent the available periods for the selected League.

Any+Any : 'Any' Row implies that the exception will impact All periods, and the Any Column implies that the exception will impact all markets available.

Trigger warning!
***** Setting Any period and Any market: 

Using an “Any” period selection will override all other settings applied within the same sport or league Props. If the Props are to be set with special configuration, the full sport and/or league should be configured in the Game Period instead of Any


→  Extra tip:  In the right of your screen, click the option named 'Columns' to show the Market filtering

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Selecting Markets for the Main Dashboard

How to Select a Specific League

  1. Click the 'Add by League' option.

  2. Click on the main line in the initial view.

  3. A dropdown menu displaying all available leagues will appear.

  4. In the dropdown, the user can type a letter to quickly filter and locate the league they are searching for.

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How to Set Options by Market and Period

Example:
The user selected the NBA League and chose to configure the 1st Half Total market.

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Setting Profile Exceptions (Show Profile Details)

  1. Fill in only the fields for the exceptions that should apply to the profile.

  2. Important: The system will always enforce the main profile settings and will override any configuration made through Show Profile Details.

Example:

  1. To complete the process, click 'Apply'.

And SAVE

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Player, Profiles and Limits

Vigorish

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In this section, the user can select a Sport (or All Sports), a League or a specific Event to apply the blocked exceptions

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1. Select the League

Once the League is selected, a table will appear structured in rows and columns:

Important:

Extra Tip:

2. Dashboard market selection

3. Block selected market and period

4. Save Changes

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Adjusting odds spread from the vigs section.

Note:
Ensure to review and save any changes after modifying the spread settings.



* Please contact our support team for more specifics and suggestions for this setting.

Player, Profiles and Limits

How to block from Show Profile Details

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  1. Locate the profile you want to edit.

  2. Scroll down to the 'Show Profile Details' tab.

  3. Find the Sport, League, or Event you want to impact.

  4. Double-click on the desired market or on Any/Any to apply the change broadly.

  5. Enter the number '1' in the Max Allowed Odds field to block.

  6. Click 'Save' to apply and confirm the changes.

By using this process the object marked with '1' should not be visible to the final user when at the betting site.

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Player, Profiles and Limits

How to apply massive profile changes

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Process:

  1. Click on 'Players' from the main menu.

  2. Select 'Apply Settings to Multiple Profiles'.

  3. In the Profile Dashboard, enter the limit and/or restriction you want to apply across multiple profiles (e.g., 2 profiles, 3 profiles, or all).

    • Changes can be made either in the Basic Limit Dashboard, the Vigs section, or in Group Details, depending on your specific needs.

  4. Select the profiles you want to impact:

    • Use the 'Apply settings to' option, or

    • Use the 'Select' column (checkbox) to manually select multiple profiles.

  5. Click 'Apply Settings (X Profiles)' once you have selected the desired profiles.

  6. A first confirmation window will appear, displaying the profiles that will be impacted.

  7. A second and final confirmation window will display the limit and/or restriction that will be applied to the selected profiles.


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Player, Profiles and Limits

How to identify profile detailed exceptions efficiently.

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The Show Profile Details default dashboard displays only the main markets:
3-Way, 2-Way, Total, Spread, and Team Totals.

If a user needs to spot an exception applied to a non-main market (for example, a Player Prop), the process is simple by exporting the settings:

Steps:

  1. Open the desired Profile.

  2. Click on 'Show Profile Details'.

  3. Click on the 'Export to Excel' tab.

Once exported, the user will be able to review all settings, including exceptions applied outside the default markets.

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4. The Excel report should show whatever special settings are in that appendix, for example:

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Player, Profiles and Limits

Cap open parlay entries using open spots.

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'Your open parlay can have up to 'x' slots, including the selected bets'

Functionality Description:

This feature allows the user to define a maximum number of selections that can be added when creating an Open Parlay.
Once configured, the system will restrict the number of available selection spots accordingly, preventing users from exceeding the established limit.

Usage Note:

If the end user sees the Add Open Spot option available in the betslip but the button does not trigger any action when selected, this indicates that the maximum number of selections permitted for Open Parlays has already been reached according to the configured system settings.

No additional selections can be added once the defined open spot limit has been met.

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Player, Profiles and Limits

Allow Parlays on Blocked Markets

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Feature Clarification:

    1. Regular Parlays:
      Allows blocked markets to be included in regular parlays.

      • Example: If Moneylines are blocked individually but should still be included in a parlay, enable this option.

    2. Same Game Parlays (SGPs):
      Allows blocked markets to be included in SGPs.

      • Example: If Moneylines are blocked to prevent straight bets but should be allowed within an SGP, block the Moneyline (2-way) market and enable “Allow SGP on Blocked Markets.”


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How to Apply Vigs or Profile Changes to Sub-Agents

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Important Note on Exceptions and Special Settings

If you need to apply exceptions or special settings to sub-agents or any other profiles without overwriting existing configurations, you must use the “Apply Settings to Multiple Profiles” option.

Applying Settings to Multiple Profiles

  1. In the Profile section, locate the option “Apply settings to multiple profiles” on the right side of the screen.

  2. Enter the required settings (e.g., Show Profile Details, League NFL, Max Bet Straight 50) and click Save.

  3. Save the main profile again to ensure the changes are stored.

  4. A confirmation notification will appear, select Save Changes.

  5. A dashboard will display all profiles with checkboxes for selection.

  6. Manually select the subagent profiles (or any other profiles) to apply the changes. You may select multiple profiles as needed; the only exception is the main profile you already saved.

  7. Click Apply Settings (x profiles).

  8. A confirmation window listing the selected agents will appear. If correct, click Confirm.

  9. A final confirmation window will display the settings you previously saved. Click Confirm and Apply Settings to complete the process.

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How to create a Free Bet

How to create a Free Bet

How to create a Free Bet Profile

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1. Within the Players tab, select the Free Bets option from the available menu.
This section provides access to the configuration and management of Free Bets.

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2. Complete all required fields and blank sections with the necessary information to create the Free Bet profile.

Ensure that each field is accurately populated according to the intended bonus structure and operational requirements before proceeding to save the configuration.

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3. Define the scope of the Free Bet by selecting the appropriate restriction level within the corresponding tabs.

After completing the desired selection, click Apply to confirm and register the restriction settings.

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4.Market and period configuration

Market visibility and customization

Within the Columns tab:
Type the name of the desired market
Select it from the results

Once selected, the market will be added to the top row and can then be configured accordingly.

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5. If you need to apply a Free Bet ID to a 3rd party software (e.g ASI, DGS, PAM)

Once the Free Bet Profile is created:

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How to create a Free Bet

Free Bet Glossary

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Free Bets:

Promotional giveaway for users where the stake of a wager is paid by the Sportsbook

Name:

Internal name given to the Free Bet Profile

Display Name:

Name that will be displayed in the user's account

Min Odds:

From which negative prices will the Free Bet be applied

Max Odds:

Maximum positive price up to where the Free Bet can be applied

Min Parlay Size:

Minimum number of selections in a Parlay

**Straight bet= 1

Max Parlay Size:

Maximum amount of selections in a Parlay 

**Straight bet= 1

Apply by Sport:

Sport selector (where the Free Bet should be apply)

Apply by League:

League selector (where the Free Bet should be apply)

Apply by Event:

Event selector with Event ID (where the Free Bet should be apply)

View Assignees:

Tab where the software displays the list of accounts assigned to the Free Bet Profile

View Expired Assignees:

Tab where the user can locate accounts whom Free Bet is already expired



Created by molly@ganchrow.com

Massive Profile Changes

In the event that you need to apply specific settings to multiple profiles, kindly follow these guidelines.

Massive Profile Changes

Massive Profile Changes

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**The action will exclusively implement essential exceptions, leaving existing limits intact

How to Apply Settings to Multiple Profiles

Follow the steps below to apply settings—such as Supplemental Validation—to multiple profiles at once:

1. Access the Multiple Profiles Setting Option
Navigate to any Profiles menu and click on 'Apply Settings to Multiple Profiles.'

2. Define the Configuration to Apply
Select the setting you wish to apply.
Example: Applying a 30-second Supplemental Validation for Soccer across multiple profiles.
To apply this universally across all markets and periods, select the 'Any' column and 'Any' row.

3. Open the Limits Dashboard
Click on the Any/Any cell. This action will open the Limits Dashboard, where you can enter the desired values.

4. Apply and Save the Settings
Once the changes have been entered, click 'Apply', then 'Save', and finally 'Hide Profile Details' to return to the main screen.

5. Save from the Main Dashboard
Back in the Main Profiling Dashboard, a banner at the top will indicate "Editing settings to be applied to multiple profiles."
Click 'Save' to continue.

6. Select the Target Profiles
After saving, the system will allow the user to select which profiles to impact. You may select:

7. Complete the Two-Step Confirmation
A two-step confirmation process will follow to ensure the user intentionally approves the changes being applied across multiple profiles.
This acts as a safeguard to prevent unintended bulk updates.


Visual support

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Last Bets Reports

From this section, users can apply filters by date, player name, sport, or profile to view when wagers were placed, and run detailed reports on the wagers.

Last Bets Reports

How to View the Profile Used for a Wager in the Last Bets Dashboard

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Reporting section

This section outlines the available report types and their corresponding configuration settings. The reports are designed primarily to support player analytics, enabling performance analysis, behavioral insights, and operational monitoring.

Reporting section

Reporting section procedures and usage guide

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Available reports

The following reports are available within the Reporting section:

-Summary Report
-Event Report
-Player Report
-Bettor Report
-Weekly Players Report

Filtering capabilities

For any selected report, the user can apply search filters to refine the results. The available filtering options include:

-Date
-Agent
-Player
-Event ID, for a specific game
-Bot reporting

These filters allow the user to narrow down data and generate more precise analytical insights based on the selected criteria.

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Reporting section

Player Report

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Player report example:

This section presents an example of a Player Report.

By default, the system loads a preset selection of columns that reflect the most commonly used data fields. This default view is designed to provide immediate visibility into key player metrics.

If additional information is required, the user can customize the report layout by selecting the Columns option located on the right side of the screen.

Within the Columns section, the user can:
Add additional data fields
Remove unnecessary columns
Include other available categories based on analytical needs

This functionality allows the report to be tailored according to specific operational or analytical requirements.

 

Reporting section

Bot Report

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Bot report functionality

Within the Player Report, enabling the Bot Report toggle will generate a view that includes accounts identified as potentially using automated or bot activity.

Once activated, the report will display only those accounts that meet the predefined bot detection criteria as 'suspected'.

This same setting and functionality are also available within the Summary Report and the Event Report, allowing consistent bot-related analysis across these reporting views.

Reporting section

Bettor Report

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The Bettor Report allows the user to analyze a single player or a group of players across multiple dimensions. Analysis can be performed by combining filters such as sport, markets, market categories, and periods, or by narrowing the review down to specific selections.

This flexibility enables both broad performance overviews and targeted analytical deep dives.

The Bettor Report provides key analytical metrics, including but not limited to:

-Hold percentage
-Profit
-Wager count

These indicators support performance evaluation, behavioral analysis, and operational decision making.

Reporting section

Weekly Players Report

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The Weekly Players Report provides a consolidated weekly overview of player activity.

This report allows the user to quickly access key metrics such as:

-Total player count per week
-Total wager count per week

It is particularly useful for branches managing multiple partners, as it enables comparative analysis of weekly performance and activity trends across different portfolios.

Reporting section

Other

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Report history

Within any report tab, the user can quickly access recently generated reports by selecting the Report History option located on the right side of the dashboard.

This feature allows the user to review or re-run previously executed reports without rebuilding the filters.

Columns

Across all sections within Manager Tools, the Columns tab is available on the right side of the dashboard.

This option allows the user to:
Add or hide columns
Select from available column categories based on the selected report
Group different sets of columns where applicable

This functionality enables full customization of the report view according to operational or analytical requirements.

Export

There are two methods available to export information within the Reporting section:

  1. Right-click on any section of the report and select the export option

  2. Click the To Excel or To CSV button located on the right side of the dashboard

Both options allow the user to download the report data for external analysis or documentation purposes.

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How to created Fixed Odds Teasers

Introduction

Fixed Odds Teasers can be manually configured by accessing the Fixed Odds Teasers section within the Players tab.

Follow the steps below to create and configure a teaser:

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By default:
Markets Spread and Total are preselected
The Period is set to Game

Activation step

This process ensures accurate implementation and alignment between teaser structure, odds, and eligibility settings.